• Information abo𝖚t Cry𝙥to Withdrawl Proce𝖘s

    A withdrawal from the Crypto.com App is a transaction of transferring crypto from the Crypto.com environment to an external address (usually a wallet or an exchange). As all blockchain transactions - and contrary to sending crypto to another Crypto.com App user - they come with a fee. 

     

    You can find the relevant withdrawal fee in the Fees & Limits section of the Settings in your Crypto.com App. 

     

    Automated Withdrawals

    All Users’ deposits are held in cold storage, for security reasons, however, withdrawal requests - for all cryptos - are automated. 

    In most cases, withdrawals are almost instant and normally should take no longer than 2-3 hours to be processed.

     

    Note: Withdrawals will be sent from an address that differs from your crypto's deposit address.  

     

    Security

    2FA will be required for both addresses whitelisting and initiating crypto withdrawals.

     

    Address whitelisting

    To increase the security of your funds, we are requiring withdrawal address whitelisting every time you want to send crypto to a new address. 

     

    *Please note there will be a 24-hour withdrawal lock on the newly added withdrawal address.

     

    *Please be advised that when the network you are using for withdrawing or the token is different, whitelisting is mandatory.

     

    To whitelist a withdrawal address:

    1. Tap the TRANSFER button > “Withdraw” > "Crypto" > “External Wallet”

    2. Click on the "+ Add Wallet Address" button to add a new withdrawal address 

    3. Select the crypto you wish to withdraw. 

    4. Type, paste or scan the withdrawal address (tap the blue QR code icon to scan the address)

    5. Give your wallet a name and hit CONTINUE. 

    6. Tap on ‘send’ to receive an SMS message containing the mobile verification code.(the code will be valid for 5 minutes)

    7. Enter the mobile verification code.

    8. You'll be prompted to enter the 6-digit verification code generated by your authenticator app.

    9. Enter the 2FA authentication code generated by your authenticator app.

    10. Repeat the previous steps to save a whitelisted list of your withdrawal addresses.

    When entering the withdrawal address, remember to remove any whitespace before or after the string of characters, or any other text that is not a part of the address (sometimes when you scan a QR code, it will add something like “ethereum:” if you try saving it, you will get an error message “Invalid Address”). 

     

    Please see other sections for common issues associated with specific cryptos. 

     

    To make a withdrawal:

    1. Press the "Transfer" button on the home page

    2. Press "Withdrawal"

    3. Select "Crypto"

    4. Select "External wallet"

    5. Locate and select the whitelisted wallet address.

    6. Enter your passcode or confirm using biometric ID.

    7. Enter the 2FA authentication code generated by your authenticator app.

    8. Tap on ‘send’ to receive an SMS message containing the mobile verification code.(the code will be valid for 5 minutes)

    9. Enter the mobile verification code.

    10. Enter the amount and press "Withdraw"

    11. Wait for the withdrawal to be processed.